Privacy Policy

This policy explains what personal information Slingvora collects when you visit or buy from this store, how we use it, and what rights you have over it.

What we collect

Information you give us

When you place an order we collect your name, billing and shipping address, email address, phone number and payment details. When you contact support or subscribe to our newsletter, we collect the details you provide in that message or form.

Information collected automatically

When you browse the store we collect your IP address, browser and device type, time zone, referring site, and information about which pages you view and how you interact with them. This is gathered through cookies, log files and web beacons — see our Cookie Policy for the detail.

How we use it

To process and fulfil your order, including payment, shipping and order confirmations
To communicate with you about your order or your enquiry
To screen orders for fraud or risk
To send marketing and product updates, where you have opted in
To understand how the store is used, so we can improve it
To comply with legal obligations, including export and age-verification requirements where they apply

Payment processing

Card payments are processed by our payment providers. We do not store your full card number. Payment data is handled by providers who are PCI-DSS compliant and is subject to their own privacy terms.

Who we share it with

We share personal information with the service providers who make the store work: our ecommerce platform, payment processors, shipping carriers, email and analytics providers. We share it with law enforcement or other authorities where we are legally required to, or to protect our rights. We do not sell your personal information.

International transfers

Your information may be processed outside your country of residence, including in jurisdictions with different data protection standards. Where required, we rely on appropriate safeguards for those transfers.

How long we keep it

Order records are retained for as long as needed to fulfil the order and to meet tax, accounting and legal obligations — typically several years. Marketing contact details are kept until you unsubscribe.

Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, to correct it, to have it deleted, to object to or restrict how we process it, to receive a portable copy, and to withdraw consent for marketing at any time. To exercise any of these, contact us. We may need to verify your identity before acting on a request.

If you are in the EEA or UK and believe we have handled your data improperly, you may lodge a complaint with your local data protection authority.

Marketing emails

Every marketing email includes an unsubscribe link. Unsubscribing stops marketing but not transactional messages such as order and shipping confirmations.

Children

This store sells products intended for adults and is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it.