Shipping Policy

This page explains how Slingvora orders are processed, shipped and delivered. Please read it before ordering, particularly the section on customs and restricted destinations.

Processing time

Orders are picked and packed within 1–3 business days of payment clearing. Orders placed on weekends or public holidays begin processing on the next business day. You will receive a tracking number by email as soon as the parcel is handed to the carrier.

Delivery estimates

Domestic: typically 3–7 business days after dispatch
International: typically 7–20 business days after dispatch, depending on destination and customs

These are estimates from the carrier, not guarantees. Carrier delays, weather, and customs inspections are outside our control.

Duties, taxes and customs

Where a destination is marked as DDP (Delivered Duty Paid) at checkout, import duties and taxes are included in the price you pay and you will not be billed again on delivery. Where a destination is not marked DDP, the recipient is responsible for any import duties, taxes or brokerage fees charged by their country. We cannot predict or reimburse these charges.

Restricted destinations — read this first

Slingshots, slingshot rifles and similar devices are regulated differently in every jurisdiction, and in some places they are prohibited outright or restricted by age, licence or design. It is your responsibility to confirm that the item you are ordering is legal to import and possess where you live. We may decline or cancel orders to destinations where we know the item cannot lawfully be delivered. Parcels seized by customs because of local restrictions are not refundable.

Address accuracy

Please check your shipping address carefully at checkout. We can amend an address only before dispatch. Once a parcel has shipped, address changes are at the carrier's discretion and may incur a fee. Parcels returned to us as undeliverable due to an incorrect address can be reshipped once the return arrives, with shipping charged again.

Lost, delayed or damaged parcels

If tracking has not updated for 10 business days, contact us and we will open an investigation with the carrier. If a parcel arrives damaged, photograph the outer packaging and the contents before removing anything further and send the images with your order number — carriers require this to process a claim.