Track Your Order

Every Slingvora order gets a tracking number by email the moment it leaves our facility. If it has not arrived in your inbox, check your spam folder before assuming something has gone wrong — shipping notifications land there more often than anyone would like.

How to track

Open the shipping confirmation email and copy the tracking number.
Paste it into the carrier's tracking page linked in that same email.
Allow up to 48 hours after dispatch for the first scan to appear. A number that shows nothing yet usually means the parcel is in the queue, not lost.

What the statuses actually mean

Label created / Pre-transit: we have packed it and printed the label. The carrier has not scanned it in yet.
In transit: moving. Long gaps between scans are normal on international routes, especially over water.
Customs / Held: being assessed for import. This can take several days and is outside our control. If duties are owed on a non-DDP destination, the carrier will contact you.
Out for delivery: on a vehicle today.
Delivered: if it says delivered and you do not have it, check with neighbours and around the property first, then contact the carrier within 48 hours.

Tracking has not moved in over a week

International parcels can sit without a scan for 7–10 days and still be perfectly fine. If it has been longer than 10 business days with no movement, send us your order number and we will open a carrier investigation on your behalf.